When will my item ship?

If you order an in-stock item your order will ship within 5 working days.

How long will it take to receive my order?

Please visit our Shipping Policy.

I have received only one of my products, where are the other items?

We might send the products in different packages for better shipping times.

What payment methods do you accept?

We accept PayPal, Visa, MasterCard, American Express, JCB, Discover, and Diners Club debit and credit cards.

PayPal is a safer, easier way to send and receive money online. When you select PayPal as the payment method, you will be linked to the PayPal site. PayPal can be used to purchase items by Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E-check (i.e. using your regular Bank Account).

After adding the products to your cart, you can click and check out with PayPal. Then you will leave our site and enter PayPal’s website.

Is it safe to shop online with my debit or credit card?

Yes, we use the best 256-bit SSL encryption to secure and protect your shopping experience, ensuring that the data that passes between the servers remains private.

Are there any hidden charges?

No, there are absolutely no hidden charges. You pay only the amount that you see in your order summary.

Please note that Customs charges may apply for international orders. These import duties, taxes, and charges are not included in the item price or shipping cost. All international customers are responsible for any custom/VAT fees that occur when the product arrives to your country. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying.

Do you provide tracking information?

You will receive your tracking information within 3-5 working days and you can check the status of your order on our Track Order page. Sometimes tracking is not available, if not, please contact us at contact@jinnyttystore.com

What is your policy on returns?

Please visit our Refund Policy Page.

Can I cancel my order?

You can cancel your order or a part of your order as long as you do so before it has been dispatched. Please note that in order to provide fast shipping times we usually dispatch the order the very same day we receive it. Please if you want to cancel the order contact us at contact@jinnyttystore.com